Use this when

Use this card when a venue says it is “wheelchair accessible” but has not given enough practical detail for you to decide safely.

Key message

Ask for specific measurements and arrangements before booking. “Accessible” can mean different things at different venues.

What to do

• Ask for specific access details before you book.
• Write down the answers, including who confirmed them.
• Keep the venue’s reply with your booking details.
• Confirm important arrangements again if the visit is time-sensitive or difficult to rearrange.

What to ask or confirm

• Is the entrance completely step-free?
• Is that entrance the usual public entrance or a separate route?
• What is the narrowest doorway width?
• Is there an accessible toilet, and can you describe its layout and transfer space?
• Is there a clear route to the table, seat, room or activity?
• Can staff keep that route clear on the day?
• Where is the nearest Blue Badge parking or safe drop-off point?

Before you go

• Ask whether temporary works, furniture, events or equipment could change the usual route.
• Keep the venue’s reply with your booking details.
• Confirm important arrangements again if the visit is time-sensitive or difficult to rearrange.

Where this applies

England, Scotland and Wales

Last reviewed

25 July 2026