Use this when

Use this card when a website, document, form or service is hard to use and you need the information in a format you can access.

Key message

Ask the provider to supply the information in a format you can use. Say what is inaccessible, what you need instead, and any deadline that applies.

What to do

• Say which document, page or format you cannot use.
• Ask for a format you can use, such as plain text, large print, a screen-reader-friendly file or email text.
• Give any deadline or urgency.
• Say who needs to respond, if you know.

What to ask or confirm

• Can you provide this in an accessible format?
• Which formats can you supply, and by when?
• Who should I contact if this does not arrive in time?

What this does not cover

• Service providers in England, Scotland and Wales must consider reasonable adjustments for disabled people under the Equality Act 2010.
• Confirm which format the provider can actually supply, and any deadline that applies to your situation.

Before you go

• Note what format is inaccessible.
• Note what you need instead.
• Note any deadline or urgency.
• Note who needs to respond.

Where this applies

England, Scotland and Wales

Last reviewed

25 July 2026