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Practical guideGuide
Continuity when your agency or worker changes
Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.
At a glance
Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.
- One front page
- Daily routine
- Behaviour
- Equipment
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Start here
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- 1One front page
- 2Daily routine
- 3Behaviour
Quick answer
Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed…
Use this guide if…
- People dealing with agency.
- People dealing with continuity.
Common questions
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Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.
What to do next
- Read the At a glance section
- Start with step 1
Step-by-step
One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes. Start here so the rest of the guide has a clear foundation.
Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed…
What this means
- One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
- Watch out: One front page
- Keep copies of anything you send and any reply you receive.
Practical checklist
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Evidence checklist
Keep or gather these before you contact an organisation or submit a form.
Common mistakes
- One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
- Daily routine: what “help” means step by step for washing, meals, and toilet.
- Behaviour: triggers, de-escalation, when to call family or 999.
If they refuse, delay, or ignore you
- Keep notes and ask for decisions in writing.
- Use the related detailed guide when you are ready for the next step.
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At a glance
- Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When…
- One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
- Daily routine: what “help” means step by step for washing, meals, and toilet.
- Evidence that helps: One front page
- Avoid: One front page
Helpful templates
- Use the step checklistsDownload not available yet — use the copyable wording in this guide.