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Practical guideGuide

Continuity when your agency or worker changes

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.

  • 📅Last updated 2026-05-07
  • ⏱11 min read
  • 🇬🇧UK support guide
  • ✓Reviewed against official guidance

Guide summary

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules.
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Practical next steps

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Start here

Three immediate actions before you work through the full guide.

  1. 1One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  2. 2Daily routine: what “help” means step by step for washing, meals, and toilet.
  3. 3Behaviour: triggers, de-escalation, when to call family or 999.

Quick answer

Every new face must learn hoist sling type, epilepsy plan, communication board, diabetes snacks, and “good day vs bad day” signs. When handovers are a five-minute phone call, errors cluster: wrong sling, missed allergy, missed fluid thickening, or unlocked doors.

Step-by-step

Your progress

Step 1 of 4

One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.

What this means

  • Prepare: One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Check: One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.

Practical checklist

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Prepare: One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Check: One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.

Example approach

Practical guidance for your situation.

Ask the AI: Help me with step 1 (One front page) for Continuity when your agency or worker changes

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Evidence checklist

Keep or gather these before you contact an organisation or submit a form.

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules.

Common mistakes

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules.

If they refuse, delay, or ignore you

  • Keep notes and ask for decisions in writing.
  • Use the related detailed guide when you are ready for the next step.

Access Stamp AI

Need help applying "Continuity when your agency or worker changes" to your situation? Ask about any step, evidence, or wording below.

Guide summary

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • Equipment: hoist model, sling colour/size, profiling bed controls, oxygen concentrator rules.

Helpful templates

Use the step checklists in this guide, or ask the AI to draft wording for your situation.

  • Copy example wording from any expanded step
  • Use the practical checklist before moving on
  • Ask the AI to tailor a letter or email

At a glance

  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.
  • Behaviour: triggers, de-escalation, when to call family or 999.
  • One front page: diagnosis list, allergies, DNACPR only if applicable, GP, district nurse, mental capacity notes.
  • Daily routine: what “help” means step by step for washing, meals, and toilet.

Official guidance

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